Return Policy
At Flash Sew & Quilt we offer a 30 day return/exchange guarantee with every purchase. This means that for any reason you are not satisfied with your purchase you can call us and return it for a refund or exchange.
To return an item for any reason, simply contact us via phone at (239)304-8387 or e-mail at contactinfo@flashsewandquilt.com and explain to us why you wish to return the item. We will issue you a Return Merchandise Authorization (RMA) number, along with instructions on returning your purchase. Please do not try to return an item without a Return Authorization Number as different products must be returned to different locations.
General Returns
- Unopened Merchandise may be exchanged or refunded within 30 days of the date of purchase. "Unopened" means that the contents have not been removed from its packaging, and all factory seals are unbroken.
- Opened Merchandise may be exchanged or returned for a refund at the full sale price within 30 days of the date of purchase. Merchandise must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
- Opened Machines may be exchanged within 30 days of date of purchase for a machine of equal or greater value. Machines must be returned in its original factory carton (undamaged unit, Styrofoam, warranty card, instruction manual and all included accessories).
- Shipping Costs are covered by Flash Sew & Quilt if there is any problem with your order or the product is defective, and you allow us to repair or replace it. If you choose not to repair or replace the item it becomes a general return. General returns are subject to have shipping fees deducted from the refund.
Non-returnable Items
- All opened software and designs
- All sewing cabinets, cutting tables, cabinets inserts, and quilting table extensions
- Assembled Machine Quilting Frames
- Freight Intensive Items
- Cut Fabric
Defective Merchandise
If you receive an item that is defective, notify us of the problem to arrange for a repair, replacement or item exchange within 30 days of the date of purchase. Flash Sew & Quilt is responsible for all shipping/return costs (with the exception of travel fees) incurred when a product is defective.